Manufacturing & Ordering
Who is manufacturing your products?
All the products we offering are designed and produce by us on our own factory.
Where your products are manufactured?
All our products are made in Ukraine.
How can I buy your products?
All our products are sold directly through our website and through our partners – bikeshops and webstores. Please check the list of our dealers and partners.
I want a non-stocked custom chainring, can you make it?
Please contact us on mail address and we will think on your part together.
I want to be your dealer, what should I do?
Our doors are always open for any kind of partnership, please just mail us on mail address.
Returns & Claims
I want to return an item, how can I do it?
Returns are accepted on any product that has not been previously installed. Shipping cost will not be returned.
I’ve damaged the part purchased from you and want a full refund
In this case we will not refund you the item cost, however we can offer you a good replacement discount on the same part.
How do I pay for my order?
We accept credit cards.
Shipping & Handling
Is worldwide shipping available?
Yes, we ship our products worldwide.
What shipping method do you use?
All orders are shipped worldwide with a standard tracked post service.
Shipping cost is calculated depending on the weight and volume; 1-3 pieces in one package worldwide shipping cost will be 6 euros or so. Please contact us if you need an express delivery.
How do I know when my order has been shipped?
You will receive an email with tracking number.
When I’ll get my order?
Stocked items are shipped within the next 2 business days, tracking number provided. Custom parts shipping terms are subject to mutual agreement.
Package arrival estimate:
7-15 days to Europe
10-16 days US and Canada
12-20 days for all other countries
Express shipping will take around 4-5 working days for Europe and 7 days worldwide.
If for some reason you didn’t get your package, please contact us and we will solve this issue together!